- Be a part of an high-performance buyer expertise staff
- Quick-growing firm
- A great deal of alternative to be taught and develop
- Work with AMAZING purchasers
Be a part of us and you’ll be in for an thrilling profession path. You may be a part of one of many quickest rising Outsourcing companies on the earth.
- A minimal of two years expertise in a consumer success position.
- You care about buyer expertise and love to assist purchasers obtain their enterprise targets.
- Nicely developed interpersonal, written and verbal communication abilities with confidence in a one-on-one phone atmosphere.
- Sturdy emotional intelligence and constructive, motivated perspective which helps maintain purchasers accountable while encouraging them to develop their companies.
- Expertise in onboarding purchasers and know how one can hear their issues and supply environment friendly options.
- You’re a life-long learner and fast to be taught new know-how.
- The flexibility to multi-task and prioritise.
Reporting into the Head of Shopper Providers, the Account Supervisor (Onboarding) facilitates the primary 30 days of recent VIP purchasers. This position has an equal deal with business actions (to extend retention and future gross sales alternatives) and in addition an distinctive buyer expertise.
The position will embody the end-to-end On-boarding Expertise from the second a consumer joins our recurring program (with a Welcome Name), to supporting them all through their 30-day On-boarding Coaching. This might contain:
- Welcoming new purchasers by way of cellphone and electronic mail, gathering data, setting expectations and creating pleasure.
- Preserving purchasers accountable to their weekly duties.
- Serving to purchasers to resolve any issues they’ve.
- Proactively establish alternatives for enhancements throughout the Onboarding Course of.
- Establish leads and gross sales alternatives through the Onboarding expertise and funnel them by means of to the Gross sales Workforce.
- Establish low-level duties within the enterprise and take motion to automate them.
This position particularly focuses on our premium service, Outsourced Doers, the place we offer feminine entrepreneur Founders with coaching digital advertising and marketing digital assistants to assist develop their enterprise.
- Shopper Expertise Management Workforce
- Different Account Managers
- Engagement / Retention Managers
- Buyer Assist Desk Representatives