CLIENT EXPERIENCE ASSOCIATE
The Citizenry’s dwelling décor collections have a good time the very best craftsmanship from around the globe for purchasers to buy immediately on-line. As an e-commerce firm, we want the correct people to assist delight our prospects at a second’s discover and fortunately help if something goes awry by cellphone or e mail.
Every buyer requires VIP remedy so our staff is constructed to offer approachable fashion recommendation, product clarification, private delivery help, and a listening ear for every other questions or points. Every day you’ll get the prospect to talk with, shock, and vouch for the folks with out whom The Citizenry wouldn’t exist.
You’ll have the chance to be an early worker at a fast-paced, rising firm to construct out the way forward for consumer expertise. We’re searching for candidates primarily based in Dallas to affix our staff, however will take into account distant choices upon evaluate.
· Be the entrance line responding to buyer inquiries by cellphone and e mail. You’re a stickler for well timed follow-ups and ensure all pending inquiries are resolved by EOD.
· Work with Shopper Expertise Group Result in deal with significantly difficult buyer interactions.
· Work with Achievement Supervisor and staff to handle orders, buyer ship dates, returns, and
· stock. Proactively notify prospects of any updates.
· Grow to be an professional on our merchandise and artisan companions (together with staying up-to-date on new product
· and assortment launches) to be the go-to useful resource for our curious clientele.
· At all times search to enhance the shopper expertise by researching best-in-class buyer expertise
· packages and offering ongoing inspiration.
· Proactively develop shock and delight ways that may push the model ahead and construct buyer
· Roll up your sleeves and fill in gaps when wanted (in any case, we’re a startup).
· Minimal 2-5 years skilled expertise or be prepared to begin in a paid internship capability proper out of college (SAT or GPA required)
· Bachelor’s diploma required. Backgrounds in english, communications, public relations, or advertising/ promoting most popular
· Distinctive written and verbal communication abilities
· Expertise working with purchasers in retail or customer support for one more e-commerce firm
· Options-oriented, considerate and diligent – bonus factors for a humorousness
· Distinctive organizational abilities with the power to multi-task and self-manage towards tight timelines
· Salesforce Desk and Shopify expertise a plus (or different CRM platform).
· Pushed to make a constructive impression on this planet and your day-to-day setting
· Want to develop together with The Citizenry staff – able to adapt in an entrepreneurial start-up setting
For distant solely — Should have technical gear and quiet, skilled setting for cellphone help
BONUS: In Dallas or prepared to contemplate relocation
Should you’re up for this problem, please ship an e mail to [email protected] together with your solutions to the questions beneath (no cowl letter required). Title the e-mail “Shopper Expertise Affiliate – [Your Name]” and fix your resume.
· What excites you most about this position? What distinctive abilities will you carry to the staff, and what earlier experiences will you draw from? (7 sentences or much less).
· What model creates your favourite retailer expertise & why?
ABOUT THE CITIZENRY
The Citizenry is a house decor model that’s reinventing the way in which shoppers store for his or her houses. We supply trendy designs wealthy in high quality and that means from grasp artisans across the globe. We search to encourage our prospects with the tales of the individuals who make our merchandise and have constructed a model that represents superior craftsmanship, transparency, and social duty.
Annoyed by the mass-produced choices supplied at conventional retailers, The Citizenry got down to remodel the house items sector by shining a lightweight on the artisans behind the merchandise. We consider our designs are solely as stunning because the environments during which they’re made, so paying truthful wages and investing in our artisan workshops and communities are integral components of our mannequin. Since The Citizenry launched in 2015, now we have been empowering financial uplift by way of constant ordering methods and by partnering with cooperatives and corporations that share our dedication to Truthful Commerce ideas.
By promoting on to shoppers on-line, we remove pointless mark-ups, enabling us to supply handcrafted, luxurious dwelling items at extra inexpensive costs. Our objective is to be the dwelling decor model for the acutely aware buyer.
In 2021, The Citizenry was acknowledged as one in all Quick Firm’s 10 most revolutionary retailers.
Some advantages and perks of working at The Citizenry:
· Well being, dental, and imaginative and prescient insurance coverage
· Health & Wellness reimbursement
· Three weeks per 12 months versatile trip time
· Allowances and reductions for actually fairly dwelling items
Please word earlier than submitting an software: as an organization, we take hiring very significantly. We problem one another to assume extra creatively, act extra intentionally, and normally, be higher international residents. We work collectively for the larger good, contemplating prospects, staff, companions, and the setting in each choice we make. Interviewing with The Citizenry might embody video or cellphone interviews, tasks, and/or on-site interviews. Though we’re unable to follow-up with every software, we do our greatest to run an intensive course of for candidates with whom we establish as a possible match.
EQUAL OPPORTUNITY EMPLOYER
We selected the title “The Citizenry” to replicate the collective of people – artisans, designers, and dreamers – who rally collectively throughout cultures and continents to create one thing stunning.
As an equal alternative employer, we have a good time variety and consider our staff is best when now we have totally different views, identities, origins, and talents working collectively.
We welcome your software and look ahead to attending to know you and your story.