DAZN does not go, the Serie A premiere was a disaster. Apologies and compensation to come

The return of Serie A was marked by a series of inefficiencies of DAZN that have compromised the vision. Discontent spread from the living rooms of Italian homes (and not only, the problem affected half of Europe) up to the government and, ultimately, to AGCOM. In short, a distinguished championship debut more from technical controversies than from referees.

“On Sunday we encountered technical problems related to accessing our app“admits DAZN, who apologizes immediately “for the inconvenience caused“And to allow its subscribers to watch Verona-Naples, in a hurry it made available an active link from 18:00 yesterday, August 15, putting its hands on if further disruptions occurred even in the two postponements ( the other was Juventus-Sassuolo).

PROBLEMS FOUND: the login does not work, the account is not recognized or is not accepted. In the best cases the game could be heard, but not seen.

For the institutions, the apologies seem to be no longer enough: last year the same problems occurred during the first day, then last spring the 11 commitments of the streaming platform to avoid AGCOM sanctions were published. The Communications Authority speaks of “serious inefficiencies” and of “numerous reports received“, and asks

urgently clarification to DAZN on what happened and on how the company is working to avoid the repetition of inefficiencies on the occasion of the next day.

The indemnitiesas AGCOM itself recalls:

AGCOM also asked DAZN to swiftly provide for the compensation provided for by the last resolution adopted by the Authority.

And they will be done “evaluations“:

AGCOM reserves the right, following the in-depth analysis and its own evaluations, to adopt any initiative that may be necessary.

Even the Serie A League did not appreciate what happened, speaking of “irreparable damage“and it is not excluded that they will be requested compensation. And Valentina Vezzali, Undersecretary of State to the Presidency of the Council of Ministers (Sport), asked “an urgent table with Serie A, MISE and AGCOM“.

Meanwhile, DAZN explained that the technicians are working to resolve the situation, and that over the next few days the compensation arrangements will be made known.