Libero mail and Virgilio mail start working again

After a disservice that had been going on for about four days, the boxes of Libero mail and Virgilio mail are returning to normal operations, as officially communicated by the company that manages them or Italiaonline. “It is with relief that we can communicate to our users that a progressive return to normality is underway”, can be read in the note released in the last few minutes, which specifies how the process will be gradual and therefore may not be immediate for all users. In short, a little patience will still be needed, but the minimum provision for putting e-mail services online has been respected.

It had all started on the night of January 22-23 past, with the impossibility of accessing the mailbox by millions of Italians who had chosen Libero and Virgilio for years. As I told you in detail, the situation had sparked a loud protest online and on various social networks and only yesterday afternoon did the official explanation of the cause of the disruption arrive, i.e. a serious bug at the operating system level that affected the external provider responsible for the new storage service introduced in recent weeks. However, a return to normality was assumed within 24/48 hours and in fact, a little earlier, the first users were able to regain access to their mailboxes.

“In fact, the online remittance process of Libero Mail and Virgilio Mail has been launched, – reads the official press release – which involves only a first part of the customer base. In the next few hours, progressively, all the mailboxes will become fully active again”. In short, it will still take some time to satisfy all users, but in the meantime Altroconsumo has sent a warning to Italiaonline (and also to AgCom for information) and invited consumers to request a form of refreshment from Italiaonline as compensation for non-use of the email service. Although free, it reads on pagethe need of consumers to obtain adequate services remains, also because the activity is profitable for the provider who uses the service to convey advertising messages.