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Communications continue Italyonline on restoring Libero Mail and Virgilio Mail mailboxes. “To date, all Libero Mail and Virgilio Mail mailboxes are accessible via webmail (or on the libero.it and virgilio.it portals),” reads the note.
“We are managing the progressive reintegration of messages sent to our users in recent dayswhich will be delivered progressively depending on the behavior of the mail providers who have handled the traffic of the emails in the last few days”.
As for access via Libero Mail App and Virgilio Mail App, this is “now fully available for Android users, while not yet complete for iOS userswho can in any case alternatively access the e-mail service via webmail, or on the libero.it or virgilio.it websites”.
“With the opening of all webmails to our users, an important step has been taken in restoring access to messages and data. At the same time, the return to full functionality of all functions is continuing, also considering the accumulated traffic load. Our priority from day one has been to protect the integrity of our users’ data.”
We recall that the company has published FAQs in which it explains the problem and talks about the interventions in progress, as well as the fate of the emails sent to offline addresses over the last few days. There is also talk of possible compensation. In the meantime, a toll-free number dedicated to user questions has been made available: 800 591 829.
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