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DAZN a few minutes ago confirmed that as of Tuesday all subscribers they have immediately disservices on the last day of the championship they will receive a notification of reimbursement via e-mail. The operation will last for about two weeks, then from Tuesday 23 August to Tuesday 6 September the operations will be concluded.
Specifically, the credit will take place “according to the payment methods chosen by each customer or by issuing vouchers“, as DAZN explains. It must be recognized that the company has gone beyond its obligations because the Agcom regulation would provide for compensation only for those who can prove that they have suffered disruptions, while DAZN claims to be able to record every critical issue of individual accounts in automatic.
DAZN has decided to recognize 25% of the monthly fee paid by each customer according to their subscription profile and “due to the extraordinary nature of the event, of an additional 25%, equal to the free use of a championship day“.
Obviously, subscribers will not have to provide any documentation or request: everything will be automated, even for those who have joined the package through TIMVision.
Finally, it must be emphasized that the meeting with the Undersecretary for Sport Valentina Vezzali, the MISE, the Agcom and the Lega Serie A took place positively. DAZN claims to have clarified “lof an extraordinary and unpredictable nature of the event that took place on Saturday and Sunday and confirmed what had already been indicated in the press release of 15 August about the firm intention of wanting to promptly proceed with the recognition of compensation in favor of customers and fans whose satisfaction represents the top priority for the streaming platform“.
However, the technical disruption does not seem to have affected all the season ticket holders who followed the matches scheduled on Saturday and Sunday.
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