Dell XPS 13 Plus Problems: Some OLEDs fall on the keyboard, others don’t go

It does not seem to have been a happy debut that of Dell XPS 13 Plus, announced with great fanfare at CES 2022 in Las Vegas and arrived in Italy at the end of April. Several users have come across a disabling problem to say the least, some documenting it on YouTube, others asking for confirmation online from other owners: basically the screen of the OLED units (seems not to be about LCD units) detaches from the chassis“falls” as if there was nothing to hold it in place.

The problem, you will understand, is already serious, it becomes even more so if you take into account the fact that it is a very recent model, so it occurs a few weeks or months after purchase. And it wouldn’t be the only one that plagues the XPS 13 Plus. In fact, other customers, despite themselves, have experienced the sudden “death” of the panels, there are those who complain about a totally inaccurate color rendering, for others the touchscreen no longer works.

Dell would be aware of the problems. A spokesperson confirmed the circumstance to colleagues from theverge.comand it appears that although the XPS 13 Plus has been regularly on sale lately some orders have been blocked before the unit was shipped to the customer, as if Dell had already identified some defective batches and had suspended delivery. The company spokesperson said:

For Dell Technologies, the quality of its products is a top priority. We have found that some of the XPS 13 Plus OLED screens may go out of office due to the third party adhesive we use, and we have already taken steps to fix this quickly in the manufacturing process. Dell is contacting customers who may benefit from replacing the screen, ideally before it loosens [e dia luogo al problema].

In short, the company has launched an investigation discovering that the adhesive that holds the display in place (purchased from third parties, he was obliged to specify) it’s the cause of a problem that can occur at any time. The XPS 13 Plus that have come out of the factories since then already use the correct glue, but the goal now is to recall previously manufactured units before the problem occurs.

The spokesperson also refers to only one of the reported problems on XPS 13 Plus, so it is necessary to understand if the company is willing to intervene even with respect to those units on which the glue meets the standards as opposed to color calibration or touchscreen. The hope is that Dell will quickly calibrate the production line of a model whose debut could have been better, and which, however, not being particularly cheap, could undermine the company’s reputation.