Libero and Virgilio, what is happening to mailboxes

From the evening of January 22nd about 9 million people cannot access their e-mail box. These are the users who own free account e Virgilboth related to the Italia Online company.

The disservice has struck all userseven those who use subscriptions for a fee and those who use the email addresses of the two portals for professional purposes. Italia Online has published two press releases on the Libero website. In the secondas noted by a user on Twitter, compared to the previous one, the part where the staff excludes is missing “categorically potential hacker attacks”.

The position of Italia Online

“Starting on the night of January 23, 2023 – reads one Note – disservices are occurring on the infrastructure to which the Libero and Virgilio web services belong, in particular e-mail. The problem has been identified, under resolutionwhich is due to a disruption within our data center”.

“Therefore – reassures Italia Online – once service is restored, you won’t have it no data loss for Libero and Virgilio mail accounts. We apologize for the inconvenience that our users are forced to suffer in these hours and we trust in a quick resolution”.

Subsequently Italia Online communicated a new state of the situation. “We have been working tirelessly for several hours now to resolve an unexpected and unforeseen infrastructure problem – declares Diego Rizzi, Chief Technology Officer of Italiaonline – and that it did not depend on systems developed by Italiaonline. We can reassure, as already written on our portals and digital touchpoints, that our users have been in this emergency situation, and will always continue to be, our priority. The current situation is not dependent on external cyber attacks”. As we have had the opportunity to communicate to our users in these hours, in 25 years of faithful service to the Italians, we have never been off-line for so long. We have read all the messages that appeared on social networks and fully understood the inconvenience caused. We know that millions of Italians count on us to communicate and this is giving us the impetus to work day and night to solve the problem as quickly as possible. We can only apologize and thank you for your patience and trust. We expect to have more information in the next few hours. In any case, we will keep our users updated, as we have done so far, through the Italiaonline channels”.