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PayPal no longer reimburses return costs as of today, November 27th: the modification had already been published on the official website in recent days, in addition the sending of notification emails to all interested users has started. We report in full for completeness, but do not add many details:
our return postage reimbursement service is about to be suspended. As of November 27, 2022, PayPal will no longer accept refund requests for return costs.
In order for your claim to be accepted, please ensure that you submit any eligible refund requests before the date above.
Exploring the official FAQ (link in SOURCE), not much else emerges. When asked “Why are you retiring free returns?”, he replies with a very vague “PayPal is continually updating and developing new features for its customers. Sometimes some services need to be phased out as part of these larger changes.”
To take advantage of the free returns it was necessary to expressly activate the function; predictably, PayPal is now not accepting new activation requests. However, the company would like to point out that more generally Buyer Protection is still active; for eligible items, this guarantees “a refund equal to the full purchase amount plus the original shipping costs”
27/11
As announced, from today PayPal no longer accepts refund requests for return costs. Starting today “the service will no longer be available“. The company advises that in the event that there is a request still being processed sent before November 27, “this will be examined as usual. If approved, the request will be processed even after the free returns have been collected“.
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