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Volunteers delivering aid to residents trapped by floodwaters from the breached Kakhovka dam, in a flooded neighborhood of Kherson, Ukraine, on Saturday.Credit…Daniel Berehulak/The New York Times

KYIV, Ukraine — Moscow has failed to provide security guarantees for aid workers seeking to help thousands of people in flooded areas of Russian-occupied territories, the United Nations said on Tuesday, hampering humanitarian efforts more than a week after the destruction of the Kakhovka dam in southern Ukraine.

Ukraine says it offered such guarantees to the United Nations and International Committee for the Red Cross for areas it controls last week, but so far there have been no such agreements from the Kremlin. Russian-controlled areas were some of the worst-hit by flooding, but the full picture of the destruction in those places remains unclear.

“Operationally, we have boats, personnel and supplies ready to go,” Denise Brown, the U.N. humanitarian coordinator for Ukraine, said in a statement on Tuesday. “However, the Russian Federation is yet to provide the safety guarantees we need” to ensure “the safety of our team and not to create additional risks for the people we intend to serve.”

“The U.N. will continue to deliver life-saving assistance in the areas controlled by Ukraine and make every effort to ensure we can reach all people who have been stranded by the floods and urgently require life-saving assistance, no matter where they are,” she added.

In Ukrainian-controlled areas, the floodwaters that surged down the Dnipro River last week have left thousands of people homeless, imperiled access to clean water for hundreds of thousands and ravaged farmlands in a region that has long served as a breadbasket for Europe.

Independent journalists and observers are not allowed to work in Russian-occupied areas of Ukraine, often making it difficult to assess competing claims about the depth of the humanitarian crisis in those areas.

The United Nations said in a statement last week that it had “repeatedly requested access and safety guarantees” from the Russian military commanders in control of the worst-hit areas of flooding.

The 300-mile stretch of river and delta downstream of the dam had served as a dividing line between Ukrainian-controlled territory on the west bank and Russian-held lands on the eastern bank. The area controlled by the Russian forces sits at a lower elevation and the towns and villages there suffered more extensive flooding, according to satellite images.

Dmytro Kuleba, Ukraine’s foreign minister, said on Monday evening on Ukrainian television that Kyiv had offered guarantees to the U.N. and Red Cross, though he offered no details about the Ukrainian security guarantees and did not say whether Kyiv had pledged to temporarily cease hostilities in the flood zone. The Kremlin has not commented publicly on the issue.

Kremlin-appointed officials in flood-hit areas have released statements claiming to have evacuated thousands of people from the flood zone, but some local Ukrainian residents have described how only those who have agreed to take Russian passports are receiving help.

Serhiy Khlan, a Ukrainian legislator in the Kherson region, said on Tuesday that Russian forces had set up firing positions and were shooting at people trying to escape the floodwaters in the direction of Ukrainian-controlled territory. Aid workers and independent journalists, including from The New York Times, have witnessed Russian forces firing on evacuation hubs and rescue workers on boats.

As the waters continued to recede, the death toll grew on Tuesday, Mr. Khlan said.

“Two more civilians were killed due to flooding in Kherson,” he wrote in a statement. “An unidentified woman and a 50-year-old man were found drowned in one of the districts of the city.”

At least 10 people have died as a result of the flooding in Ukrainian-controlled territory, Oleksandr Prokudin, the head of Kherson regional military administration, said in his latest update Tuesday morning.

Some 42 people have been reported missing and around 3,600 houses in 31 settlements in Ukrainian-controlled territory are still submerged in the floodwaters, he said.

Ukrainian officials said on Tuesday that the Russian forces were not carrying out any coordinated evacuation and that they had dispatched teams across the floodwaters to rescue 133 people in occupied territories. The Times witnessed several rescues as they were completed.

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