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Job Description:
1. Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
2. Deliver Technical Support to customers over remote troubleshooting and chat support.
3. This can be related to any computer/peripherals/networking related issues.
4. They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
5. Help in achieving SLA and rsquos specially AHT and FCR
6. Communicate Quality standards and maintain customer satisfaction Index.
7. Mentor and train the agents on latest issues
8. Should come up with new troubleshooting techniques.
1. Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
2. Deliver Technical Support to customers over remote troubleshooting and chat support.
3. This can be related to any computer/peripherals/networking related issues.
4. They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
5. Help in achieving SLA and rsquos specially AHT and FCR
6. Communicate Quality standards and maintain customer satisfaction Index.
7. Mentor and train the agents on latest issues
8. Should come up with new troubleshooting techniques.
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