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On the sidelines of the extended down in the last week of January of Libero Mail and Virgilio MailItaliaonline was committed to offering a “refreshment“, i.e. compensation for the damage suffered by users. In widespread communication we do not speak of money, but of more mailbox space, forever.
This is the message: “There is also good news. The first is that you read us. The second is that in addition to apologies we’ll give you 20% more space on your email, forever. The third is that the activation of the gift is automatic. Thanks for your patience“.
A message in part bitterly ironic and which implies the addition of a few hundred megabytes or gigabytes depending on the mailbox used. For example, those with 1GB will be upgraded to 1.2GB, while those on a 1TB plan would be upgraded to 1.2TB. In the FAQ pageFurthermore, it reads as follows:
“We confirm the sending of the messages containing the refreshment methods for our users involved in the Libero Mail and Virgilio Mail disservice. As announced, the type of refreshment is diversified according to the services subscribed. The messages, which were delivered directly to users’ email inboxes, did not require any action from free users, while users of premium services simply had to access webmail. This is to protect all our users from clumsy phishing attempts.”
It remains to understand if this “gift” will be enough to appease users and consumer associations who were probably expecting more than more email storage space. The feeling, however, is that many users have decided to move their correspondence to other services after the incident.
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