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It is also good to specify that, although the warranty is valid for 24 months, a maximum of two additional months is envisaged to complete claim the lack of conformity and make a return or obtain a refund. For this reason, from the moment of delivery of the goods they are there 24 months to open a procedure, and 26 months to complete it.
Who can benefit from it
The Legal Guarantee is only for those who purchase goods without professional purposes. The consumer can assert the rights granted to him either directly against Amazon that against other sellers if it buys from third parties on the site’s Marketplace.
What to do in the event of a defective product
If a product with a lack of conformity arrives at my home, the simplest thing to do is to write to Customer care of Amazon, explaining what happened. The regulation specifies that there are different forms of compensation that I can pursue. Unless the remedy chosen is impossible due to too high costs for the seller, I can choose to receive the repair or replacement of the goods. If, on the other hand, a repair or replacement of the item is not possible or is not carried out successfully, I can ask for one instead proportional reduction of the price. Alternatively, I can proceed directly with the termination of the contract.
If by the time I explain my problem to Amazon customer service, the operators believe that my situation is fine within the regulation described in the Legal Guarantee, a case will be opened automatically in my name. Together with the practice, I will be provided with a code that I can use to proceed with the repair or free replacement of the goods for which a lack of conformity has emerged.
How returns work
Returns must be made within 30 days of the notification of dispatch of the replacement good. To do this, simply type the order number of the product – present on the order receipt that comes to us via email when we place the order – on the Returns Center page by Amazon, print a return label from the same page and proceed with the shipment.
How to cancel your subscription
If I have activated the Amazon Prime trial period only to take advantage of the discounts that will be there during those 3 days, I can still delete my subscription before having to make the first payment. In fact, terminating any subscription is a matter of a few clicks. It is necessary to start from the “Unsubscribe“Present on this cancellation page of the site, and from there follow the instructions. Soon the procedure will be further simplified under pressure from the European Commissionwho made it known that he believes that the current cancellation system does not comply with the European regulation on the protection of consumer rights, and has therefore asked the company to implement a system that allows cancellation in just two clicks. This is a procedure on which the ecommerce giant is still working.
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